Immediately after payment (Step 3), you will receive an email confirmation detailing your itinerary. This confirmation includes all of your choices (match, flight, hotel, and any extras). Your travel documents will be emailed to you as a PDF file no later than 10 days prior to departure.
The contents of the travel documents are as follows:
Confirmation of flight with instructions on how to check in at the airport. Note these are e-tickets from the airline: you will not receive paper tickets through the post. All flights will be in the name of the travellers, as on their passports. This is also where you’ll find the reservation code.
Confirmation of hotel including a confirmation code and vouchers. You can check in at the hotel by showing your passport; you may also be asked to present the hotel vouchers.
Confirmation of football tickets. Your football tickets will be delivered to your hotel by courier one day before the match. Our years of experience have shown that this method of delivery is 100% safe. If you have booked a stadium tour, you will also receive the vouchers for this with your football tickets.
If you have booked transfers or any other extras, these will also be included with your travel documents.
The travel documents include an emergency number where we can be reached 24/7 if you have any urgent questions during your trip.
Please check your travel documents immediately upon receipt – and contact us if anything is incorrect or if you have any questions.