Update corona virus
The official measures against the spread of the coronavirus also affect football. In various competitions, matches have been postponed or matches will be played without an audience. Here you will find more information about the current situation.
Customer service contact
We want to assure you that we are doing everything possible to support the high number of requests for changes of bookings. It is in the best interest of our customers and us that this process will run smoothly and efficiently. We would like to ask for your understanding and cooperation. Below you will find information and guidelines about the customer service contact.
We will contact you! We prioritize bookings according to urgency and according to travel date. In the meantime, wherever possible we would like to ask you to hold back on contacting us.
We understand that you prefer to get the information about your options as soon as possible. We would like to emphasize that every effort is being made to give you that clarity, to limit the consequences for everyone, and at the same time to keep the situation under control. Our company works closely with the authorities and our partners (airlines and hotels) to ensure that.
As soon as we learn more about the further course of the season in the various leagues, we will inform you via email how to proceed with your booking. We kindly ask you not to contact us until then. We will contact you!
Thank you for your understanding and patience in this exceptional situation.